Common Errors
Understanding and resolving common errors you may encounter while using EntryGuard.
Form Validation Errors
When submitting a form, you may see red error text below specific fields. Common validation messages include:
| Error Message | Meaning | Resolution |
|---|---|---|
| "Email must be a valid email address" | The email format is invalid | Enter a properly formatted email (e.g., [email protected]) |
| "Password must be at least X characters" | Password is too short | Meet the minimum length set by your organization's password policy |
| "Username must be between 3 and 50 characters" | Name is too short or too long | Adjust the name to fit the required length |
| "A resource with this ARN already exists" | Duplicate cloud resource | The resource is already registered — check the Resources page |
Fix the highlighted fields and click the submit button again. You don't need to re-enter other fields.
Authentication Errors
Session Expired
What you see: You are redirected to the sign-in page, or actions fail silently.
Why it happens: Your access token has expired. EntryGuard automatically refreshes tokens, but if your refresh token has also expired, you'll need to sign in again.
Resolution: Sign in again at your organization's login page.
"Access Denied" or Forbidden
What you see: An error message or toast notification stating access is denied.
Why it happens:
- You are trying to access an admin-only page as a regular user
- You are trying to perform an action that requires the Admin role
Resolution:
- Admin pages (Users, Resources, Credentials, Roles, etc.) are only available to organization administrators
- Contact your organization administrator if you need elevated permissions
Organization Limit Errors
"Maximum user limit reached"
What you see: The Add User form shows an error that the organization has reached its user limit.
Why it happens: Each plan has a maximum number of users:
| Plan | Max Users |
|---|---|
| Free | 3 |
| Starter | 10 |
| Team | 50 |
| Business | Unlimited |
Resolution:
- Remove inactive users to free up slots
- Upgrade your plan — navigate to Billing under the Admin section and click Change Plan
"Maximum resource limit reached"
What you see: The Add Resource form shows an error that the organization has reached its resource limit.
Why it happens: Each plan has a maximum number of resources:
| Plan | Max Resources |
|---|---|
| Free | 2 |
| Starter | 10 |
| Team | 50 |
| Business | Unlimited |
Resolution:
- Remove unused resources from the Resources page
- Upgrade your plan for a higher limit
Session Errors
"User has no accessible resources"
What you see: The Start Session form shows no resources, or an error appears when trying to start a session.
Why it happens:
- Your user account has no roles assigned
- Your roles have no resources attached
- All assigned resources are inactive
Resolution: Contact your organization administrator to:
- Assign you to one or more roles (on the Roles page)
- Ensure those roles have active resources assigned
"Maximum session duration reached"
What you see: The +2h extend button is disabled or shows an error.
Why it happens: EntryGuard enforces maximum session durations:
- Free tier: 2 hours maximum
- Paid tiers: 24 hours maximum (may be further limited by role settings)
Resolution:
- Stop the current session and start a new one
- Contact your administrator to increase the maximum duration on your role
Rate Limiting
"Too many requests"
What you see: Actions fail with a rate limit error.
Why it happens: You've sent too many requests in a short time period.
Resolution: Wait a minute and try again. If this persists, reduce the frequency of your actions.
Server Errors
Unexpected Error
What you see: A generic error message such as "Something went wrong" or "An unexpected error occurred".
Resolution:
- Refresh the page and try again
- If the error persists, try signing out and signing back in
- Contact support at [email protected] with:
- What action you were performing
- The time the error occurred
- Any error messages shown
Service Unavailable
What you see: The application fails to load or shows a connection error.
Resolution:
- Check your internet connection
- Wait a few minutes and try again — the service may be undergoing maintenance
- Check the status page for maintenance announcements
Getting Help
If you encounter an error not covered here:
- Check the Session Failures guide for session-specific issues
- Check the Credential Issues guide for cloud credential problems
- Contact support at [email protected] with a description of the error and what you were doing when it occurred